ALWAYS read and agree proof of delivery of the goods with the agency.
Indicate on the proof of delivery if the boxes are broken or damaged, and take a picture of the before opening to check the goods.
The goods should be checked within 24 hours of receipt of the goods. The maximum period for the report of incidents to the carrier is 48 hours.
In the event of a problem, you should record:
• The number of delivery note,
• Indicate the model or reference or the affected chair,
• Briefly describe the problem.
• Send photo of the defective part.